Terms of Service

1. What Makefield does

You describe a business app. We write a plan with you, build the app from the plan you approve, test it and host it, with its own database, backups and updates. You can ask for changes within your plan's monthly allowance. We use AI models to help write plans and code. Every app has to pass automated tests before it goes live, but no software is free of mistakes, so check that your app does what you need before relying on it.

2. Your account

• You must be at least 18 and give accurate details. Keep your password safe; you're responsible for what happens under your account.
• One free preview per person or business. Creating accounts to get more is not allowed.
• Tell us straight away at support@makefield.app if you think someone else has accessed your account.

3. Plans, payment and cancelling

• Planning is free. Your first app can be built as a free preview: read-only, filled with sample data, and available for 7 days. Subscribing switches it on as your own app.
• Subscriptions are billed monthly in advance through Stripe: currently Starter at $149 and Growth at $299 a month, plus any taxes. Each plan's limits on live apps, change requests and new builds are shown on our pricing and billing pages.
• You can cancel any time from the billing page. Your subscription runs to the end of the period you've paid for and isn't renewed.
• Fees already paid are non-refundable, except where the law requires otherwise. If something on our side stopped your app from working, contact us and we'll put it right, which can include a credit or refund.
• If a payment fails, we'll let you know. We may pause new builds and changes until it's resolved, and suspend the Service if it stays unpaid.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing period.

4. Your data and your apps

• You own your data. That covers what you put into Makefield and what you and your team store in your apps. You give us permission to host, copy, process and display it only as needed to run the Service for you.
• For data about other people stored in your apps (your staff, customers and so on), you're in charge of it and we process it on your behalf, following your instructions and our Privacy Policy. You're responsible for having the right to collect it and for telling those people how it's used. A data processing agreement is available on request.
• Each app is built for you to use while you subscribe. You can export your records to spreadsheets at any time. The underlying code, our templates and the Makefield platform remain ours.
• When a subscription ends, we keep your apps and data for 30 days so you can export them or subscribe again, then delete them. Free previews and their sample data are deleted when the preview ends.

5. Acceptable use

Don't use Makefield, or ask us to build an app, to:

• break the law or infringe anyone's rights, including copying another company's product, branding or content;
• store payment card numbers, or health, biometric or other sensitive data that needs special legal protection, unless we've agreed to it in writing;
• send spam, harass people, or collect data about people without a lawful basis;
• probe, attack or overload the Service or other customers' apps, or get around its limits or security;
• resell the Service, or use it to build a competing product.

We may refuse to build a request, and we may suspend or close accounts that break these rules. Where we reasonably can, we'll warn you first.

6. Availability and support

We work to keep your apps running and your data backed up, but we don't promise uninterrupted service. A person replies to support requests within 24 hours. We may update or change the Service. If we ever stop offering it, we'll give at least 30 days' notice so you can export your data.

7. Disclaimers and liability

Except as stated in these terms, the Service is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to what you paid us in the 12 months before the claim. These limits don't apply where they can't by law.

You agree to cover us against third-party claims arising from your data, your apps' content or your breach of these terms.

8. Ending the agreement

You can stop using Makefield and close your account at any time. We may end it for a serious or repeated breach of these terms, or for non-payment. Sections 4 (data deletion), 7 and 9 continue after it ends.

9. General

• These terms are governed by the laws of the State of Delaware, and disputes go to the state or federal courts located in Delaware.
• If we make material changes to these terms, we'll email you at least 14 days before they take effect. Continuing to use the Service after that means you accept them.
• If part of these terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver of it.
• These terms, the Privacy Policy and anything we agree in writing are the whole agreement between us about the Service.