Help and support

Contact us

• Email support@makefield.app about anything: billing, your account, or a problem with an app. We reply within 24 hours.
• If you have an account, use Help in your dashboard instead. Your request is linked to your apps, and you can follow our replies there as well as by email.
• To change how an app works, ask from your dashboard. We plan the change, show you what will change, and test it before it goes live.

Billing and receipts

• Subscriptions are billed monthly in advance, in US dollars, through Stripe: Starter at $149 and Growth at $299 a month, plus any taxes. Planning is free, and your first app can be built as a free preview before you pay.
• Stripe emails a receipt after every payment. Invoices for every month are in Billing, under Manage billing.
• Update your card or billing details in Billing, under Manage billing. Card details go to Stripe, never to us.
• You can move from Starter to Growth at any time from Billing. You pay only the difference for the rest of the current month. To move from Growth to Starter, email us.

Cancelling

• Cancel any time in Billing, under Manage billing. There's no fee and no minimum term.
• Your subscription runs to the end of the month you've paid for and isn't renewed. Your apps keep running until then, and we email you to confirm the end date. Changed your mind? Resume it from Billing before that date.
• After it ends, we keep your apps and their data for 30 days so you can download them or subscribe again. After that we delete them. Your plans stay in your account.
• To download your data, sign in to your app as an admin, open Users and choose Download all data. You get every table as a spreadsheet (CSV) and all uploaded files, in one zip.
• You can also delete a single app from its page in your dashboard. It stops working straight away and its address is released.

Refunds

• Because you can see a working preview before you pay, fees already paid aren't refundable, except where the law requires otherwise.
• If something on our side stopped your app from working, email us and we'll put it right. That can include a credit or a refund for the time it was affected.
• If you think you were charged by mistake, email us. We'll look into it and refund any charge made in error.

Failed payments and disputes

• If a payment fails, Stripe retries it and we let you know. Your apps keep running, but new builds and changes pause until you update your card in Billing.
• If you don't recognise a charge or want to dispute one, please email us first. Most problems are quicker to fix directly, and we reply within 24 hours. You can still dispute a charge with your card issuer at any time.

Report abuse

Apps we host live at addresses ending in makefieldapps.com. If one of them is used for phishing, spam, malware or anything else harmful, email abuse@makefield.app with the address and what you saw. We look at every report within 24 hours and take down apps that break our terms.

More

Our Terms of Service and Privacy Policy cover the details. Common questions about how Makefield works are answered in the FAQ.